Refund policy

Sorry, we do not offer refunds. ˙◠˙

We only offer exchanges because commitment builds character. ദ്ദി(ᵔ ᵕ ᵔ)

Returns & Exchanges

Exchanges are only accepted if:

• The item is unworn, unused, and unwashed, with original tag/label intact.
• Requested within 3 days of receiving your order.

Please contact us at hey@bytoughandcookie.com with your order number and a photo. We will assist you within 2 working days.◝(ᵔᵕᵔ)◜

*Shipping cost for exchanges will be covered by requesting customer.

 

What you can exchange for:

• Another item in the same style and colour.

 

No returns/ exchanges for:

• Change of mind.
• Sale items.
  
• Your friend saying you should’ve picked the other one.
• General life regret.

 

Wrong or damaged item?

Please email us your order number and a photo of the product immediately to hey@bytoughandcookie.com. We will assist you within 2 working days. ✌︎︎